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Auto-Attendant is simply a digital answering facility that answers incoming calls giving the caller a choice of options to direct their call to the required department.  This greatly eases the strain on individual staff members who would normally filter all calls to any given department.


Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone call procedure.