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Auto Attendant is simply a digital answering facility that answers incoming calls giving the caller a choice of options to direct their call to the required department. This greatly eases the strain on individual staff members who would normally filter all calls to any given department.
Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone call procedure.
Callers are greeted with a personalised message such as, "Welcome to ABC Ltd., Dial 1 for Sales, Dial 2 for Support, Dial 3 for Accounts and for all other queries Dial 0 to speak to the operator."
When your business receives a lot of calls throughout the day, you need to be confident your customers will get served. Auto attendant ensures that every caller receives assistance by the correct department.
“K.T. Comms have always given us a prompt and efficient service. The quality of the equipment supplied and the after sales service is excellent. We are happy to recommend K.T. Comms to any prospective customers.”
General Manager, Agrigear Ltd.