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Auto Attendant
Auto Attendant is simply a digital answering facility that answers incoming calls giving the caller a choice of options to direct their call to the required department. This greatly eases the strain on individual staff members who would normally filter all calls to any given department.
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Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone call procedure.
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Increase Productivity
Auto Attendant
Callers are greeted with a personalised message such as, "Welcome to ABC Ltd., Dial 1 for Sales, Dial 2 for Support, Dial 3 for Accounts and for all other queries Dial 0 to speak to the operator."
When your business receives a lot of calls throughout the day, you need to be confident your customers will get served. Auto attendant ensures that every caller receives assistance by the correct department.
Benefits include:
Simplifies customer experience
Employees have more time for other tasks
Reduces liklihood of
missed calls
Announce marketing messages
Creates consistent customer experiences
Low cost
effective solution
