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Call Reporting & Call Logging

Not reporting?  How do you manage?

After salaries, overall communication costs are the largest single office expense. These costs are usually unmanaged, increasing and out of control. Without accurate call information how can you manage the costs of your business.

 

  • How many non-business related calls are being made every day?

  • Do you have enough lines?

  • Do your callers ever get an engaged tone?

  • Are you missing calls / business?

  • Do some clients call before 8.30am?

  • Do you have enough cover at lunchtime?

  • Are your lines linked to the most efficient network carrier for your needs?

  • How many customers does your company aggravate, or worse lose, through abandoned calls and unacceptable ring times?

  • Do your staff call premium services?

  • Which department or individual incurs the majority of these costs?

  • What time of day are your phones most / least busy?

  • How's your marketing doing?

  • Are your adverts working?

Office™ Express 

Office Express is a telephony management and reporting solution that gives companies the ability to track and control telephone usage throughout their organisation. Extensions, trunks, groups and departments can be monitored and reported on, helping management make informed decisions.

Simply load the software onto a PC / Server and connect to the SMDR port of the phone system to start collecting data about all the calls in and out of your system. 

Features

  • Unlimited client licenses

  • Personalised today screen by login

  • Full call management reporting

  • Wide range of reports

  • Ideal for any business phone system

  • Microsoft Outlook look and feel

  • Multi site reporting

  • Built in alarms and fraud prevention

  • Integration of call recording files

  • Simple on-line software registration

  • Easy to install and maintain

  • Includes custom build database utilities

  • UK based support, design & integration

  • Easy upgrade path to CommsOffice Pro, Enterprise or Voice

 

 

 

 

Office Pro

Office Pro is a multisite 'live' telephony management and reporting solution that gives companies the ability to track and control telephone usage throughout their organisation. Contact Centres can be measured against their SLA's with live call statistics displayed on multiple wall boards.

 

Office Pro features full call management software, live ACD call statistics and a scrolling ‘tickertape’ agent view for monitoring a group of agents in a call or contact centre.

 

Office Pro provides information, to enable managers to obtain a wide range of reports that show telephony usage in their business.

 

The ‘Today’ screen shows a real-time, at a glance view of telephony usage. Information on live ACD call statistics assists any company that needs to monitor a group or multiple groups of agents in a contact or call centre. The scrolling desktop wallboard feature runs on your screen, no matter what application you are working in, providing fully customisable agent views.

 

In short, any company or organisation with a telephone system can benefit from using communications management software to monitor costs, productivity and efficiency.

 

Features

  • Full call management reporting

  • Wide range of reports

  • Integrated live ACD Stats

  • Ticker-tape scrolling or tile view oflive ACD stats

  • Ideal for contact centres

  • Microsoft Outlook appearance

  • Familiar and easy to use

  • Integration of voice recording files withcall management reporting

  • Multi-site capability

  • Built-in alarms and fraud prevention tohighlight telephone system abuse

  • Includes custom build database utilities

  • UK & US based support

  • Simple on-line software registration

  • Easy to install and maintain