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There are many reasons why you may need to record your incoming and outgoing calls. The most popular reasons are:
- Staff training
- Reduce liability
- Quality control
- Gathering proof
- Accountability issues
- Business requirement
Callers are greeted with a personalised message such as, "Welcome to ABC Ltd., Dial 1 for Sales, Dial 2 for Support, Dial 3 for Accounts and for all other queries Dial 0 to speak to the operator."
When your business receives a lot of calls throughout the day, you need to be confident your customers will get served. Auto attendant ensures that every caller receives assistance by the correct department.
“K.T. Comms have always given us a prompt and efficient service. The quality of the equipment supplied and the after sales service is excellent. We are happy to recommend K.T. Comms to any prospective customers.”
General Manager, Agrigear Ltd.